Curlew Cottages (the “Agent”) acts as booking agent on behalf of the homeowner. Once the holiday confirmation is issued, the contract is between you, the holidaymaker and the owner of the holiday home.

 

1. The booking form can be sent by fax or email and a reservation will be held for 5 days. The booking form must then be sent by post with a deposit of 30% of the cost of the holiday plus the Holiday Cancellation Insurance (not compulsory). Upon acceptance of the booking, the balance of the rent must be paid 6 weeks before the holiday. If booking 8 weeks or less before the commencement of the holiday, the full amount of the rental plus Cancellation Insurance must be paid at the time of booking. Any applicable VAT is included.
   
   
2. If the balance of the rent is not paid by the due date, the Agent on behalf of the Owner shall be entitled to cancel the reservation and the holidaymaker will forfeit the deposit. If the holidaymaker wishes to cancel the reservation he/she must advise the Agent in writing and the full amount of any balance due must be paid to the Agent by the due date. If the property is not relet for the period reserved no refund will be made. If the property is relet then the Agent will refund the total rental to the holidaymaker less £20 for administration costs. (The Cancellation Insurance will usually cover this liability).
   
   
3. You, the holidaymaker must agree to keep the property clean and tidy and leave it in the same condition as at the commencement of holiday. In addition, you will compensate the Owner for damage or breakages incurred or excess cleaning required.
   
   
4. If the holidaymaker considers he/she has cause for complaint, the matter must be taken up immediately with the Owner/Keyholder of the property. If satisfaction cannot be obtained, then the holidaymaker must then report the matter to the Agent who will make a full investigation. Under no circumstances will the Agent accept claims for compensation lodged after departure as it is no longer possible to investigate the complaint in order to take corrective action.
   
   
5. Except by prior arrangement no more than the stated number of persons may occupy the property and the Owner/Keyholder has the right to refuse to admit more than the number of persons shown on the booking confirmation. Some Owners do not allow small children and pets and these conditions must be strictly adhered to.
   
   
6. Bed linen is normally included unless otherwise stated and if a cot/high chair is required, these items must be requested at the time of booking.
   
   
7. You, the holidaymaker agree to abide by the dates agreed for your holiday i.e. from 3pm on the day of arrival (unless a specific time is requested) until 10am on the date of departure.
   
   
8. The Owner of the property or his/her representative shall be allowed any reasonable access to the property during the holiday period by appointment except in case of emergency.
   
   
9. Whilst every effort is made to ensure the accuracy of the details in the Brochure, the Owner and the Agent shall not be held responsible for any mistakes or changes beyond their control.
   
   
10. The Agent gives no warranty as to the state and/or condition of the property or any changes made by the Owner without informing the Agent. Nor shall the Agent be liable for any act or neglect or default on the part of the Owner or for any loss, damage, expense, accident, injury or inconvenience whether to persons or to property which the holidaymaker or any member of his party or any other person may suffer or sustain arising out of or in respect of the reservation or otherwise howsoever caused.
    
    
11. The Agent cannot accept liability for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, annoyance through local flora and fauna, damage resulting from exceptional weather conditions or the owner’s negligence resulting in loss, injury or accident.
    
    
12. The Agent is not liable for any claim for compensation from the holidaymaker in respect of any booking not honoured by the owner or deterioration in the condition of the property as advertised by the Agent in good faith. Any claim MUST be directed to the owner.
    

 

 

Disclaimer Every care has been taken to ensure that the details for each property are correct. However complete accuracy is not guaranteed. The information contained herein is for general guidance only and does not constitute or form any part of a Contract or Agreement.